AI voice agents are changing phone support by cutting wait times and improving...

https://chloesbrilliantjournal.capitaljays.com/posts/how-do-teams-game-call-containment-rate-with-voice-bots

AI voice agents are changing phone support by cutting wait times and improving call flow. With fast end-to-end response, customers get answers without long pauses. Built-in barge-in lets users interrupt the agent naturally, speeding up conversations