Getting a bad review removed from Google is possible, but it is never...

https://www.globalbrandsmagazine.com/erase-com-explains-how-and-when-google-reviews-can-actually-disappear/

Getting a bad review removed from Google is possible, but it is never guaranteed. If a review clearly violates Google policies like spam or hate speech, you have a solid case to request its removal. The best strategy is to be proactive