In this post, we explore how to reduce mistakes in voice AI during customer...

https://trentonsexcellentthoughtss.evergrovio.com/posts/how-do-i-stop-my-voice-bot-from-making-up-refund-policies

In this post, we explore how to reduce mistakes in voice AI during customer service calls by using identifier readback, like repeating order numbers (B3172 vs B3712), and risk-tiered verification to double-check sensitive info