Mobile AI voice agents replace IVR menus and chatbot back-and-forth with...

https://www.mobileappdaily.com/knowledge-hub/ai-voice-agents-replacing-ivr-and-chatbots

Mobile AI voice agents replace IVR menus and chatbot back-and-forth with natural conversation. They handle routine requests, verify details, and pass complex cases to people with context, so customers don’t repeat themselves