Mobile AI voice agents replace IVR menus and chatbots with natural speech. They...

https://bizzmarkblog.com/ai-voice-agent-for-billing-questions-what-should-it-do-first/

Mobile AI voice agents replace IVR menus and chatbots with natural speech. They handle routine requests and route complex cases to people. Gartner estimates conversational AI will cut contact-center labor costs by $80 billion in 2026.