Voice AI can slip up, giving wrong answers that frustrate customers. A key way...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI can slip up, giving wrong answers that frustrate customers. A key way to catch errors before they reach users is to build in controls like readbacks—for example, repeating order IDs out loud for confirmation