Voice AI can sometimes mishear or guess details wrong, like mixing up order...

https://blogfreely.net/samuel-wang09/what-should-a-voice-agent-read-back-before-an-irreversible-action

Voice AI can sometimes mishear or guess details wrong, like mixing up order numbers (B3172 vs B3712). In customer service, using identifier readback—where the system repeats back key info to confirm accuracy—helps reduce errors