How to Make Phone-Based Conversations Feel More Connected
https://storylatticex.com/s/1yRKkqxCkpa-KqiQMpQRs
When chatting on the phone, ditch the scripted small talk and instead ask open-ended questions about their day, then actively listen and share a brief, relatable moment of your own. Pausing for a beat before responding shows you're truly considering what they said, not just waiting to talk. A simple 'I hear you' or 'That makes sense' can weave a thread of empathy, turning a voice call into a warm, shared space where words feel like a handshake.